Front of the House- Assistant Manager

  • Full Time
  • Hirafu

Website DNA LCC

Role: Assistant Manager- Front of the House

Number of Employees needed: 3

Working Location: Hirafu / Hanazono Area

Working Experience: Minimum of 1 year

Working Hours: Shifting (candidates must be open to shifting schedule)

Employment Status: Full time (1 year, extendable)

Language: Basic English

Salary: Yen 1100-1400/ hour

Meal: 1 meal per day during work hours

Accommodation: Shared Room (JPY25,000- Summer and JPY35,000- Winter)

Roles and Responsibilities:

●        To assist with implementation of service standards for reception ensuring a high and consistent level of service is given to all guests.

●        To assist with implementing training and coaching of the service standards

●        To ensure service to guests is engaging and proactive.

●        To ensure that arrivals are managed smoothly, efficiently and with high levels of
customer care

●        To review customer satisfaction levels

●        Ensure that checking guests out on departure, client accounts are settled in full, robe controls maintained and guest satisfaction is checked.

●        Communicating with the guests, checking satisfaction, resolving conflicts and coaching the team to improve departmental hospitality performance..

●        To ensure all staff have an understanding of the telephone answering system

●        Cost out rotas to meet the budgeted requirements.

●        To ensure FOH team is communicated to with all company policies and procedures.

●        To assist the FOH Manager with recruiting, managing, training and performance of all

●        Attend and contribute to any meetings as required.

●        Comply with all Company Policy and Procedures

●        Complete any other reasonable duties as requested by the Senior Management Team.

●        Undertaking Duty Manager responsibilities on a rota basis.

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